Packaging Guidelines For Returning Merchandise


* General Tips


* Packaging Guidelines


* Shipping Materials Suggestions


* Tips on Packaging Small Items


* Tips on Packaging Large or Heavy Items


General Tips


An unwritten rule is: "If you can throw or drop a box from 2 feet without damaging it's contents – it is probably okay. Rest assured, some gorilla will try it."


Closing the Package


* Pressure-sensitive plastic or nylon-reinforced tape.

* Water-activated paper tape:

         o Use 60-pound grade tape at least three inches wide.

         o Apply three strips to both the top and bottom of the box.

* Water-activated reinforced tape:

         o Similar to plain paper tape, except that reinforcing fibers have been added for strength.

         o Tape requires only two center seam strips, in contrast to six strips necessary for paper tape.

* Do not use masking tape, cellophane tape, string, or paper overwrap.


Labeling Properly


* A Return Merchandise Authorization is required.

* Place the RMA number you received from Customer Service into the space provided on the RMA form

* Do not write on the box.

* Enclose a COPY of the RMA form with the merchandise and send it freight pre-paid (insured) to the address on the form.

* Cut off the bottom portion of the RMA page and use it as an address label.

* Tape it securely to the package you are returning. If you have any questions that this document doesn't answer, please contact our Customer Service Department at +800-844-0962.


Packaging Guidelines


* Two inches of packing material is needed on ALL sides of the shipping article including the top and bottom.

* Contents must be secured in the box.

* Any lose items must be wrapped separately to avoid damage to each other or the machine.

* Please provide insurance on the machine - As the shipper, you are solely responsible for the safe return of all item(s).

* Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them.


Shipping Materials Suggestions


* Foam (solid, not egg crate)

* Bubble wrap

* Expanded polystyrene "Peanuts" (may not be suitable for heavy products that may shift while in transport)

* Shredded or crumpled Kraft/newspaper

* Use enough cushioning material to ensure that the contents won't move easily when the box is shaken

* The box must be securely taped closed

* The packing is only as good as the box and the way it is sealed


Tips on Packaging Small Items



Packaging Tips & Supplies


* Items wrapped separately

* Rigid carton with flaps intact

* Adequate cushioning material

* Duplicate label inside carton

* Strong tape designed for shipping, no string or paper overwrap

* Single address label

* A clear, complete delivery address, and a complete return address


Corrugated Boxes


* The new box should be large enough to allow room for adequate cushioning of the material on all sides of the contents will give you the best results.

* When using an old box, make sure all old labels and other shipment markings have been removed from the box.

* Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box.


Protecting the Contents


* Prevent damage of fragile items by protecting them from each other, and separated from the corners and sides of the box.

* The contents of your package should be wrapped separately, and will cushion each item properly.

* Use enough cushioning material to ensure that the contents won't move easily when the box is shaken.


Large or Heavy Packages



* Evaluate packing materials, to ensure adequacy for packages weighing over 70 lbs.

* Boxes need to be of stronger construction, preferably with seams that are stitched or stapled, not glued.

                  o Check the box maker's certification for maximum weight.

                  o The higher the weight certification, the better your box will protect its contents from impact in sorting and over-the road vibration.

* Use new boxes whose strength has not been compromised by humidity or prior-use wear and tear.

* Seal with heavy-duty tape, preferably reinforced.

* Dense cushioning material is a must:

                 o Expanded polystyrene ("peanuts") and crumpled paper are not acceptable because they crush and shift under heavy loads.

                 o Customized corrugated or molded foam "framing" is more suitable and reinforces the rigidity of the outer box.

* Do not band packages together unless each individual packages is in the box designed to support the total "package" weight. For example:

                o If two 40 lbs. boxes are combined into an 80 lbs. unit, both components should be in boxes with at least 80 lbs. weight capacity.

                o That's because on the end, all 80 lbs. will be pressing on the bottom layer of the corrugated box.

* If you do band packages, use a minimum of two bands in each direction and label the individual boxes.

                o Only same-sized boxes may be banded together.