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Refund policy

🔄 Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return items within 30 days of delivery.

To be eligible for a return:

  • Items must be in new, unused condition.

  • Items must include all original packaging and accessories.

  • Proof of purchase (order confirmation or receipt) is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us before sending your return.

Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error.

  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items.

How to Start a Return

To initiate a return, please contact us at (551) 228-5184 with your order number and reason for return. We will provide instructions for sending your item back.